"I must say that your support and fast response to our requests are outstanding.
Your high standards for prompt and professional service are admirable.
I am positive we made the right decision, choosing your product.
"
Ran Apel
SuperDerivatvies
"I just wanted to thank you for the outstanding
technical support of the TER control that you've provided over the past
year. I've been designing and developing software for more than 20 years
and have interacted with scores of third party vendors over that time.
Without hesitation, I can state that you have provided the best technical
support I have ever experienced.
I checked my records and see that we have exchanged well over 100 emails
that spanned our initial evaluation of your product to the ongoing support
questions we raised as we integrated it into our product suite. Our
questions were consistently answered within hours of sending them. In many
cases when we reported bugs, fixes were implemented within days. Your
answers have been quick, comprehensive, and professional. It has been a
true pleasure in dealing with a company and its staff that understands the
value of customer service and is willing to back their products with
exceptional support. Thank you!
"
Meade C. Swenson
InterSpec, Inc.
"Thanks so much for the quick replies and the solution...
Me and the guys from the office are all very impressed.
"
Steven Liu
Digital Learning Solutions Ltd, New Zealand
"I just like to say I’m very impressed with your service. It’s unusual these days, THANKS.
"
Daniel J. Reynolds
High Aspect Development Corporation
"Once again your support is greatly appreciated. You are the only
component supplier who gives us as good support as we give our clients.
"
Hank Zucker
Creative Research Systems
"Absolutely brilliant. You never cease to amaze me.
I have been hunting around for weeks for a Report Creator, and not only
is Report Ease nothing short of fantastic, but the email reply is almost
instant. Thanks a lot guys. Your product and support is top notch. Keep it up.
"
Jacques Steenberg
Regality Systems Support
"After searching for an RTF control which PROPERLY handles complex
scripts, Right-To-Left, and Unicode, I finally gave up and spent months
building my own from scratch... Then I found TE Edit by Sub Systems. It
was well worth scrapping my own project in exchange for TE. A robust,
full-featured, extensible control which you can trust me is the ONLY IN
THE WORLD which correctly handles Hebrew.
I have yet to find another company which diagnoses, fixes, and releases
an update within hours! Their support is not to be matched by ANY I've
met. Answers are literally an email away. When your project is mission
critical, they are part of your team, professional, courteous, and
RELIABLE!
"
Naftali Greenwald
Advanced Data Management
"Your RTF control works like no other. I have not found a control other
than yours that correctly displays tables. Your product is fantastic and a
great value. I highly recommend your product.
"
R. Greg Gomm
Information Acquisition Systems Corporation
"Thank you again for all the work debugging this issue -- we really do appreciate
it. Feel free to use us as a reference regarding support at Sub Systems.
"
Michael Krigsman
Cambridge Publications, Inc.
"Thank you for the fantastic assistance. I appreciate your ongoing
patience and the timeliness of your responses. Your TE Edit control
is by far the best custom control I have ever implemented. (and I have
over 30k invested in 3rd party ActiveX tools) – This control is
brilliantly designed, very stable and extremely flexible.
"
Jason Burgess
FirmPOS Software
"Your support is absolutely perfect!
"
Manfred Kubica
X-Software, Germany
"... Thank you for such a prompt fix. Your product is helping to make us
stand head and shoulders above the competition!"
Todd Evans
Pase Software
"I'm working in computer-science field for 10 years.
I never saw such a perfect support.... thanks.."
Volker Kammerer
Zurich
"It’s a pleasure doing business with your company.
Quite a change from many of the vendors I deal with."
Greg Lose
CIO, DOCS, Inc.
"Your tools are wonderful. I simply could not do my work without them.
Your constant work to enhance them and expand their functionality ensures their continued currency and utility.
"
Dan Collins
Mapd, Inc.
" Sub Systems continues to deliver superb products and service!
Very pleased to find a company like yours, there are not many around these days.
"
John Botibol
Director
Aureole Consultants Ltd, UK
"Thank you for a superbly designed product which is a pleasure to use.
I consider myself only a mediocre VB.NET programmer, and for a mediocre
programmer to 'latch on' immediately to a new component (AND get it
working on day 1) , says something about TE-EDIT."
Brian Jonker
Maskew Miller longman PL, South Africa
"I have to say that the quality and speed of your technical
support is fantastic!"
Barry Everett
POZ Consultancy Ltd.
"Big THX for your great support!!!!
And now it is time to go home and sleep :-) "
Michael Schmitt
Vogt Wirtschaftsdienstleistungs GmbH
"
Thank you so much for the help you have been giving me. We are really happy
with your product, so far it is the best on the market in my opinion.
"
David M. Pierce
Healthcare Technologies, Inc., USA
"We needed a high performance, small size RTF library for our custom Internet
ActiveX components. We chose Subsystems as the base for the controls, and asked them to make
substantial custom modifications on a very tight schedule. I was delighted with the superb
quality, plus the fact that they accommodated mid-project changes while keeping to the
overall schedule.
I'm very happy with the product features, product support, and custom
modifications. In a large world of ISV's, Sub Systems stands out! "
Dennis Patterson
PrintQuick, USA
"You’ve delivered AMAZING support to help us implement your control.
I do not believe it’s possible to be disappointed with purchasing the TE Edit control.
You’ve restored my faith in 3rd party software support! "
Luke Petrovics
Alliance Business Systems, Australia
"Congratulations, TE Control is fantastic!"
Mediatec Informatica Srl, CONVERSO FORTUNATO, Italy
"I don't know where you come from, or where you got your training,
but you redefine customer service. I think I'd buy your product just to ask
questions and see you respond. It's a new experience.
Another thing, your help file is very good..."
Dan Noorlander
"I purchased. I love it. I've already replaced my richedit controls.
If I can do this, anyone can. What a great product!"
Dan Noorlander
"Great product. I couldn't ask for more. I give it an A++
hands down. I'm thrilled with the purchase and I'd recommend it to anybody
in a heartbeat."
Chris Malcheski
Dakota Ridge Software, Inc.
"
Your company is definitely customer oriented and I would and will recommend this
product to my other colleagues as well. I wish all tool vendors had your approach
to customer support and satisfaction. I look forward to a long and lasting relationship.
"
Brett Venson
InfoSoft Computing, Inc.
"Your tool works like a champ. Your support is terriffic.
I will certainly recommend your product!!!"
Gordon Skelton,
Vice President for IS
Mississippi Valley Title Insurance Company
"TE control rules!
Thanks to TE control it took me less than a week to wrap everything up.
Thanks again for an excellent product."
Jean-Paul Stotijn
TAC Technisch Advies Centrum, brandveiligheid
"Congratulations on an excellent product, I think any user of other RTF Controls
who requires effective WP facilities and mail merging would be wise to consider changing,
TE is far far better and very easy to integrate."
John Botibol
Director
Aureole Consultants Ltd, UK
"Thanks for writing Ter! It's a great tool for our needs and I enjoy working
with it."
Robert Condon
Capital Title Agency, Inc.
"You guys have the best support I ever have come across with!"
Hakan Yngvik
Patrix AB
"Just to let you know that you have a superb technical support!"
Paolo Mugnaini
SmartLite Software, Italy
"I really want to thank you for the great support you gave us. Something,
that we really don't get from many other tool suppliers."
Harald Feigel
Fujinon (Europe) GmbH, Germany
"Sub Systems, Inc. has had and continues to provide the best service in
the industry!"
Robert J. Traister, President
Traister & Associates, USA
"Wow! I'm really impressed. Not only do you have a product that is in
my opinion superior to your competitors - and I am talking from experience -
but the support you give to the product is also second to none.
Outstanding, keep it up."
Edward Rothwell
Hale Consultants, United Kingdom
"Thank you very much...you responded very quickly. Your product
is truly professional and has provided the functionality that I
needed."
John A. Halloran
Halloran Software, USA
"I wish you guys wrote more controls. If more 3rd party control companies
had the quality and the support Sub Systems offers it would sure make my job
easier."
Troy Pohlman
LifeLink Corporation, USA
"I just love TE Control. Within a day and half, I got TE control integrated into a third
party class library with very little effort, and great help from a super support group!
"
Edward Earl Brown
Elegant Software Producers, USA
"Thanks very much for your help in resolving this matter in such
a timely manner. It is really good to know in this day and age that I have
at least one product with such excellent technical support. Your technical
expertise in this product is very evident! "
Vaughan Daniel
Wise Solutions, USA
"All I can do so far is to thank you very very much for your efforts and the
prompt answers, fixes and incorporating new functionality.
It makes fun to work with you and your tool this way. (It would be a good
advice to a lot of other add-on/tools vendors to take care of their users
as you do.)"
Raimund Lederer
Software-Entwicklung Lederer, GERMANY
"Thank you very much...that is what I call excellent technical
support."
John Chin-A-Woeng
Bureau Interactive Training, Holland
"I can tell you that your responsiveness in answering questions was
a major factor in our decision to purchase over $1000.00 of your products.
I have to do Tech support email as well and I know that it's a pain, but you
do a wonderful job and it says a great deal about your company. "
Jay Ashbridge
"
Thanks for your help. I wish all vendors were as customer-oriented as you.
"
Bob Sheehan
EZ-Filing,Inc., USA
"Thanks, that solved my problem. I wish that all companies tech
support were as helpful and fast as you are."
Ville Krumlinde
Eldean, Sweden
"Again, I would like to thank you for your prompt responses. In an
industry where answers usually take days if not weeks, it has really
been a pleasure dealing with you."
Carlos Mainemer
Biscom Inc., USA
"There are a handful of rich text format controls, and we've inspected
them all. Each is fairly good at implementing its particular subset of the RTF specs.
But it is only TE Edit Control that implements nearly the entire specs--from table
header row, to section breaks, to footnote/endnotes, to printer bins, etc. With such
capability, you'll find it a little difficult to use, but the support is wonderful,
and the TE team is there to help you with each and every question.
In short, TE is
unsurpassed and we can highly recommend it to other developers."
Vann Joe Turner
Emmaus, USA
"I am VERY, VERY impressed with your quick response on getting me the new
fix just as you have in the past. Thanks for the quick turnaround on my
problems..."
Gene Santomartino
SET, Inc., USA
"It is refreshing to get this level of support - both the
immediacy of reply, and also the technical depth.
Once again - thanks for the excellent support!
"
Russell Honnor
Datasure Management Systems, Ltd.
"Thanks again for all your help. This worked perfectly (like your other
suggestions). It has been a pleasure to work with your company and
its products."
Tony Ferrante
BSI Consulting, Dallas
"Thanks for your quick response. Your tech support is one of the best
in the industry..."
Gene Santomartino
SET, Inc., USA
"I know I don't always thank you for all your help, that is because I really don't want to take
away any more of your time. I would like you to know that I greatly appreciate your help with
all my issues. You have been truly wonderful with support of your product.
THANK YOU!!!!!!!!!!!"
Diana Bokser
Standard And Poors, USA
"TE Edit Control is a very nice piece of work! It is going to allow us
to add a great deal of functionality to our app."
John Mancini
Best Case Solutions, Inc., USA
"From what I hear from our development staff, working with you is like having
a high integrity, very intelligent, and incredibly responsive team working
right at our elbows. If everyone on the planet approached work like you,
hunger, cancer, and other woes would be things of the past. You guys rock! "
T. Mack Brown
Brown Stone Research Group, USA
"Thanks, for the quick response...we've only used your product for a
little while but I must compliment your quick response and helpfulness.
It has been a much more pleasant experience than we have had with other
text control vendors."
Michael Ledet
Edata.com, USA
"...The testimonials on your website were
quite correct - your company does provide extraordinary tech support!"
Gordon Kramer
John Paradiso & Associates, USA
"I use (and love) your TE Edit Control - version 7.0...it's relief to
find authors of quality software."
Steve Wright
Globe Software Pty Ltd, Australia
"Let me join in those testimonials on your web site. You surely do
not quit. And, thankfully, so. ...Thank you so much for your persistence in
help me."
Larry Cohen
"Thanks for how quickly you guys respond with fixes and how willing you are
to make modifications. We've never worked with a control vendor under such
a great relationship. You guys were definitely the right choice!
"
Derek Mooney
Brown Stone Research Group, USA
"You are truly amazing; we are very impressed with your quick response
to our problems. Thanks yet again."
Tim Williams
NYS Education Department, USA
"Your support is the best I have ever
seen!!!!"
Curt Safranek
Tomato Technologies, Inc.
"Thanks for the excellent support. I have successfully extended
our report capabilities with all the requirements met, in just
over a week."
Brian Poe
Disasu Software, USA
"For the record, most software houses of any longevity are now doing
everything possible to distance themselves from direct communication
with their customers. Five years ago, a programmer experiencing a
problem with programmer-based software could usually contact the
company by telephone, ask a question and get an answer. Later,
these lines of communication involved 900 numbers, wherein the
programmer paid for assistance. Today, many of these 900 services
are no longer available, and the programmers are expected to sign
agreements for limited 'event' assistance. These services usually
start around $1,800.00. Few of the larger companies even offer
assistance for their programmer customers when the problem lies
with bugs in the purchased software.
The complete opposite is true of Sub Systems, Inc. Your company
continues to maintain the best software support in the industry.
Assistance is often immediate or my telephone call is returned
within the hour. The assistance is professional, friendly and
appears to be gladly given. Without a doubt, Sub Systems, Inc.
values its customers and demonstrates this with truly spectacular
support. As a 5-year customer of your products, I could not be
more satisfied."
Robert J. Traister, President
Traister & Associates, USA
