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We offer three types of support options.
Standard Support
Standard support is free of cost, and it offers a 24-hour response time. Standard
support is available for one year from the date of purchase of the original or upgrade
product.
Extended Support Subscription
Extended Support subscription can be purchased if support is needed beyond the one year Standard
Support time after the purchase of the original or upgrade product. Extended support offers
24-hour response time. The extended support package is valid for one year. Each package covers
one product for one developer. Please click here purchase an
Extended Support Subscription.
Priority Support
The priority support package offers the following:
- Four hours response time for help using API or understanding product concepts.
- Resolution of minor bug fixes on priority basis.
Priority support is available in 5 hour or 10 hour blocks of time. When you purchase
this support plan, you are allocated a 5 or 10 hour block of support time. As we provide support, we
charge the time to your allotment in 15 minute blocks. We inform you when your allotment
is used up. You may renew your support plan as many times as you wish.
Priority support can be shared among one or more developers within the same organization.
One plan can be used for all our products.
Priority Support Package, 10 Hours: $999.00
Priority Support Package, 5 Hours: $549.00
Priority Support 1 Hour: $130.00
Custom programming
We offer custom programming related to modifications to our products. The following options
can be used to make a payment for custom programming.
For example, if we quoted you 2 1/2 days for your custom project, you would purchase
quantity 2 of the item 'Custom programming - 1 day', and quantity 4 of the item
'Custom programming - 1 hour'.
Custom Programming - 1 day: $1040.00
Custom Programming - 1 hour: $130.00
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